Central WhatsApp Message Center
Manage configured WhatsApp Business conversations in one workspace instead of relying on individual staff phones, with customer and transaction context where available.
WhatsApp & Notification Center
Keep customers informed and management alerted at every important transaction
AutoFixia connects configured WhatsApp Business messaging with in-app notifications so customer updates, approvals, workshop events, payments and management exceptions can be communicated from one governed message center with searchable history and delivery logs.
WhatsApp BusinessIn-App AlertsTransaction UpdatesMessage CenterTemplatesCommunication Log
Communication Control CenterCustomer + management updates
1Message history
LiveEvent alerts
360°Customer context
Customer
WhatsApp updateEvent-based template
StatusDelivery logged
Workshop
Job eventQuotation / ready update
ContextCustomer linked
Management
In-app alertApproval / exception
ActionOwner assigned
History
Message centerSearch + filters
AuditTimeline retained
Direct answer
What is WhatsApp integration with an automotive ERP?
WhatsApp integration connects approved business messaging to ERP, CRM or workshop events so teams do not need to manually retype every customer update. In-app notifications serve a different audience: employees and management receive operational alerts and action requests inside the business application.
AutoFixia WhatsApp & Notification Center can turn configured business events into the right message for the right audience: customer-facing WhatsApp updates for service, quotation, payment and vehicle status, plus in-app alerts for managers, approvers and responsible employees. Every message can remain connected to its customer, vehicle and transaction history.
Booking Confirmation & Reminder
Send appointment confirmation, date/time details, branch information, reschedule guidance and reminder messages based on configured booking events.
Vehicle Check-In Update
Confirm that the vehicle has arrived and the workshop has opened the relevant service or job process.
Inspection & Quotation Notification
Notify the customer when inspection findings or a quotation are ready and provide the configured approval or follow-up journey.
Quotation Approval Tracking
Record customer quotation response or approval context and keep the communication connected to the job / CRM timeline.
Work Progress Notifications
Send selected milestones such as work started, important status change, waiting for approval, completion or quality-control progression.
Vehicle Ready Message
Notify the customer when the vehicle is ready for collection and include branch, payment or handover instructions where configured.
Invoice, Payment & Receipt Alerts
Send invoice availability, payment request, payment confirmation or receipt notifications from the relevant transaction event.
Service & Renewal Reminders
Use configured due dates for service reminders, membership renewal, insurance / registration reminders or other customer lifecycle communication.
Management In-App Notifications
Alert managers about approvals, overdue jobs, high-value quotations, payment issues, operational exceptions or other events that need internal action.
User Notification Inbox
Give each employee a structured notification center with unread, action-required, completed and historical alerts.
Complete Communication History
Store message direction, customer, vehicle, related transaction, template, time, sender/owner and delivery status where supported by the channel provider.
Connected workflow
One event can update the customer and the responsible team
A transactional notification workflow should know what happened, who needs to know, which channel applies and whether someone must take action.
Business Event
Booking, job, quotation, payment or other configured event occurs.
Rule Check
System identifies message rule, audience and template.
Context Merge
Customer, vehicle, branch, amount, date or job context is inserted.
Customer Message
Eligible WhatsApp message is sent through the configured provider.
Internal Alert
Relevant manager or employee receives an in-app notification when required.
Delivery Status
Sent, delivered, read or failed state is recorded when supported by the provider.
Conversation Reply
Customer response returns to the shared communication workflow where integration supports it.
Ownership
Message or action can be assigned to a responsible user or team.
Timeline
Communication is stored against customer / transaction history.
Reporting
Management reviews volume, failures, response and pending actions.
Transactional communication
Replace “What is happening with my car?” calls with proactive updates
Customers usually contact the workshop when they do not know what is happening. Transaction-driven communication changes that pattern. Instead of waiting for the customer to ask, AutoFixia can notify them when a meaningful milestone is reached and keep the message tied to the actual record.
Examples: booking confirmed → vehicle checked in → inspection / quotation ready → customer approval received → work started → additional approval needed → vehicle ready → invoice / payment → receipt → feedback → next service reminder. The exact messages and triggers can be configured for each business.
- Booking confirmation
- Check-in acknowledgement
- Inspection completed
- Quotation ready
- Approval reminder
- Work status
- Vehicle ready
- Invoice / payment / receipt
Management alerts can include
- Quotation or discount waiting approval
- Supplier / payment approval request
- Vehicle waiting too long
- Job with no work started
- Customer approval overdue
- Payment pending before delivery
- Critical stock or procurement exception
- Technician / operational exception
- System integration failure
- VIP / escalated customer case
Product views
WhatsApp and notification center screens
Five image placeholders are included so you can add the final communication and mobile-app screenshots later without changing the slider structure.
Capability depth
A complete message center — not only an outbound notification tool
Give teams the governance and context required to manage customer communication at scale.
Template Library
Create approved templates for booking, quotation, payment, service, reminders, feedback and other recurring scenarios.
Personalization Fields
Merge customer name, vehicle, registration, booking time, quotation value, branch, advisor or other available context into the configured message.
Consent & Preference Controls
Record relevant communication consent or preference data and apply configured rules to customer messaging.
Delivery & Failure Logs
Keep provider status such as sent, delivered, read or failed when available and surface messages that require attention.
Shared Inbox Ownership
Assign conversations to branch, advisor, salesperson or support team and prevent customer messages from being lost on personal devices.
Search & Filters
Find conversations by customer, vehicle, phone, branch, date, status, template, transaction or assigned user.
Attachments & Transaction Links
Keep supporting files or references connected to quotation, invoice, inspection or other relevant workflow subject to channel capability.
Escalation & SLA
Identify unanswered conversations or action-required notifications and escalate based on response expectations.
Cross-Module Notification Rules
Use configured events from CRM, workshop, finance, HR, inventory or approvals to trigger relevant internal or customer communication.
Operational impact
One communication history across the customer lifecycle
When messaging is connected to transactions, employees can see what was sent, why it was sent and what happened next.
WhatsAppCustomer-facing updates
In-AppInternal action alerts
HistorySearchable communication log
RulesEvent-based automation
Questions answered
WhatsApp Integration & In-App Notifications FAQ
Clear answers for automotive businesses evaluating this AutoFixia capability.
How does WhatsApp integration work with AutoFixia?
AutoFixia can connect to a configured WhatsApp Business API/provider so approved messages and eligible conversations are linked to CRM, customer, vehicle or transaction workflows. Exact capabilities depend on the provider and approved WhatsApp setup.
What customer messages can be automated?
Typical examples include booking confirmation, appointment reminder, check-in, quotation ready, approval reminder, work status, vehicle ready, invoice, payment confirmation, receipt, feedback and service reminders.
What are in-app notifications?
In-app notifications are alerts shown inside AutoFixia to employees or managers. They can notify users about approvals, overdue work, operational exceptions, payment issues or other events requiring attention.
Can the system keep a full communication history?
Yes. Messages can be stored in a customer or transaction timeline with available details such as direction, user, template, time, related record and delivery status.
Can multiple staff use one WhatsApp communication center?
A shared communication workflow can be used so conversations are assigned to responsible branches, teams or users rather than remaining on an individual employee device.
Can management receive alerts for approvals?
Yes. In-app notification rules can alert authorized users when purchase, payment, quotation, discount or other configured approvals require action.
Can messages include quotation or payment information?
Yes, configured templates can include available transaction context and can direct customers to the relevant approval or payment experience, subject to integration and security design.
Can AutoFixia track WhatsApp delivery status?
When the connected WhatsApp provider exposes delivery events, the system can record statuses such as sent, delivered, read or failed and use them for message history and exception management.
Does WhatsApp messaging require customer consent?
Businesses should configure messaging in line with applicable law, WhatsApp Business policies and their own customer-consent process. AutoFixia can store relevant communication preference or consent information as part of the workflow.
Turn every important transaction into the right customer or management update
See how AutoFixia can connect WhatsApp Business messaging, in-app alerts, templates, communication history and operational events.